Would you like to get in touch with us?
Select the reason for your request from the proposed ones and fill out the form.
This way we can forward your question to the most appropriate team and answer you faster.
Type of request
ORDERS
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 2 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
Yes. On the product page, you can see whether the item/color/size is available at any of the official DAINESE STORES in your country. If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours.
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Reserving an item does not oblige you to purchase it at your chosen retail outlet.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
METHODS OF PAYMENTS
You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.
Yes. With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores (DAINESE STORES). The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.
No. Orders must be made on our website dainese.com.
SHIPPING
We ship to all countries that are listed in the destination menu at the bottom right-hand side of the screen.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
PLEASE NOTE: Northern Ireland customers only: please note that due to some changes caused by Brexit, we regret to inform you that at the moment it is not possible for us to process orders with Northern Ireland as a destination. Contact our Consumer Care Team for further information.
Yes, you can have your online order delivered to one of the official DAINESE STORES. You can select any official Dainese store in your country at checkout.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
RETURNS
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have two options:
1) Going to our official Dainese store in London:
Visit DAINESE LONDON - 56 Commercial St - London E1 6LT and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).
2) Sending the return to our official store DAINESE LONDON:
Send your return to the following address DAINESE LONDON - 56 Commercial St - London E1 6LT clearly adding your name (the same used in the original order) as well as your Order number in the package. Lack of this information will result in longer processing time for your Return.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense. We kindly ask customers to email us the tracking number for the shipment, contacting our Consumer Care Team so that we can monitor the shipment.
Once product is received, the Return will be processed in our system within 14 business days.
PLEASE NOTE: D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.
If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.
There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops. In the UK, it is possible to return a D-air® product purchased on dainese.com physically in person only to the following store: DAINESE LONDON - 56 Commercial St - London E1 6LT.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a label to affix to the package, which you can then use to return the package.
To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.
Yes, you can do that. You can only return your online order to our Dainese London store (56 Commercial St - London E1 6LT).
No. We remind you that returns in store are possible ONLY in our official Dainese stores.
PLEASE NOTE: You can return your order only choosing from our Dainese stores list. Authorized dealers/retailers cannot register returns for orders placed on dainese.com.
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.
