(New in and iconic products excluded)
Would you like to get in touch with us?
Select the reason for your request from the proposed ones and fill out the form.
This way we can forward your question to the most appropriate team and answer you faster.
Type of request
ORDERS
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 2 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
METHODS OF PAYMENTS
You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.
No. Orders must be made on our website dainese.com.
SHIPPING
We ship to all countries that are listed in the destination menu at the bottom right-hand side of the screen.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
RETURNS
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
ATTENTION: We have a different procedure to return D-air® products. In case you have both D-air® products and not D-air® products in your order, note that you will have to make two different return requests. Follow the instructions carefully. The shipments will be different too.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
Step 1: Log into your ACCOUNT, if you have not created one go to the ORDERS & RETURNS section under MY ACCOUNT and follow the procedure.
Select the order > Select the items you would like to return and confirm > Wait for the return confirmation e-mail and follow the instructions.
Step 2: Print the e-mail confirmation and include it in the return parcel.
Step 3: Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.
PLEASE NOTE - VERY IMPORTANT: For non-EU countries, please contact our Consumer Care Team to receive the proforma invoice for Customs that must be included with the shipment.
Then:
- Print the Proforma invoice
- Choose the courier you prefer.
- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.
- Attach the Proforma invoice and the original invoice to the shipment.
- Send your return to our warehouse that will be on the email confirmation.
- Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.
If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, Customs will probably reject the shipment, the goods will not be released and the products will be shipped back – at your cost.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense.
Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.
If you do not include the email confirmation we are not able to match it back to you and delays will occour.
Goods in transit are your responsibility until signed for at our warehouse we accept no liability for your chosen courier therefore we recommend a trackable, signed for and insured service.
D-air® products are subject to regulations for the transport of dangerous goods by air (IATA) and road (ADR), hazmat, it is no longer possible for the end consumer to return D-air® products because they are considered dangerous goods as they are equipped with lithium batteries and a gas generator.
For this reason, D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.
If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.
There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops (hereafter the addresses) which are currently present only in Italy, France, Great Britain, Germany, Austria, Switzerland and Spain.
If you have any doubts or need further information, please contact our Consumer Care prior to purchase.
You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a free return label to affix to the package, which you can then use to return the package.
To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.
