If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

ATTENTION: We have a different procedure to return D-air® products. In case you have both D-air® products and not D-air® products in your order, note that you will have to make two different return requests. Follow the instructions carefully. The shipments will be different too.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

Step 1: Log into your ACCOUNT, if you have not created one go to the ORDERS & RETURNS section under MY ACCOUNT and follow the procedure.

Select the order > Select the items you would like to return and confirm > Wait for the return confirmation e-mail and follow the instructions.

Step 2: Print the e-mail confirmation and include it in the return parcel.

Step 3: Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.

PLEASE NOTE - VERY IMPORTANT: For non-EU countries, please contact our Consumer Care Team to receive the proforma invoice for Customs that must be included with the shipment.

Then:

- Print the Proforma invoice

- Choose the courier you prefer.

- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.

- Attach the Proforma invoice and the original invoice to the shipment.

- Send your return to our warehouse that will be on the email confirmation.

- Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.

If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, Customs will probably reject the shipment, the goods will not be released and the products will be shipped back – at your cost.

We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.

Shipping costs to return the product are at customer’s expense.

Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.

If you do not include the email confirmation we are not able to match it back to you and delays will occour.

Goods in transit are your responsibility until signed for at our warehouse we accept no liability for your chosen courier therefore we recommend a trackable, signed for and insured service.

D-air® products are subject to regulations for the transport of dangerous goods by air (IATA) and road (ADR), hazmat, it is no longer possible for the end consumer to return D-air® products because they are considered dangerous goods as they are equipped with lithium batteries and a gas generator.

For this reason, D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.

If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.

There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops (hereafter the addresses) which are currently present only in Italy, France, Great Britain, Germany, Austria, Switzerland and Spain.

If you have any doubts or need further information, please contact our Consumer Care prior to purchase.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a free return label to affix to the package, which you can then use to return the package.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.