Short zip replacement service
This service involves the replacement of the short zipper on Dainese leather or fabric garments such as a leg, flap, sleeve or pocket zipper. Read More
Item: 4040010215999001
Product Description
This service of replacing a short zipper (e.g. leg, flap, sleeve or pocket) is dedicated to all those who need this type of service performed by our professional technicians and craftspeople.
The cost of the service includes a charge for return shipping expenses, inspection, repair and sanitization of the product (Dainese Policy).
Dainese reserves the right to check the overall condition of the garment returned, rejecting any other repairs when it is not technically possible to proceed; or in the case of garments that are too old (generally garments from Dainese Collections before 2010); or in cases where the safety of the garment has been compromised by use over time and any damage present, so that repair will not allow safety to be restored. Should further repairs be required, Dainese will propose a detailed cost estimate for approval.
HOW DOES IT WORK?
Once Dainese has seen the short zipper replacement request via order received on our dainese.com website, the Dainese Consumer Care Team will contact the customer and provide them with the label for a courier in order to send the garment to the Dainese After Sales center in the historic headquarters in Colceresa (Italy).
Our Repair Services include a series of completely manual tailoring procedures, carried out by our specialized in-house staff. The garments are sanitized and then receive a thorough inspection. The damaged/worn part is removed and replaced with a new, original one, in compliance with the original points of workmanship and restoring the initial conditions of the garment. This is followed by the finishing work and preparation of the garment for shipment.
On average, the garment will be re-sent to the customer within two working weeks, except in the case of seasonal peaks or close to scheduled closures, in which case it may take longer to manage the process. But if the garment requires other interventions, in addition to the short zipper replacement service, the overall time may increase.
IMPORTANT NOTES:
This service is not available for D-air® products that haven't deployed.
Raw materials (leather or textile) used for the repair may have a different tone/shade from the original.
Garments returned must be completely clean. Otherwise, in order to proceed with the repair, Dainese will indicate that the “Regenerate Your Garment” Service is required and make a charge for these service costs in addition to the selected service.
In the course of garment inspection, Dainese will indicate any states/conditions that may make processing the garment difficult and/or risky and/or incomplete.
Dainese will not accept garments that have been tampered with and/or repaired and/or changed by third parties.
Should more than one repair service be purchased for the same garment, there will in any case be no refund of the charge for shipping expenses.
Only after receiving the garment will our technicians be able to determine whether the service requested can effectively be carried out. Should the garment be too damaged to repair, Dainese reserves the right not to perform the requested repair and return the garment to the customer. A partial refund will be issued, as Dainese will withhold the charge for shipping expenses.
Please contact our Consumer Care team for any information you may need.
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Returns
Right of withdrawal
If for any reason you are not satisfied with the products you ordered, you have the right to return the products within 30 days from the delivery date.Read more
Is it possible to make an exchange?
dainese.com does not allow size/color exchanges but provides a refund for the returned items. For any exchange, you must proceed with the return and place a new order.Holiday shopping information
DELIVERY TIMES
Italy: to receive your gifts in time for December 24, 2024, please place your order before December 19, 2024.
Europe: to receive your gifts in time for December 24, 2024, please place your order before December 17, 2024.
Extra Europe: to receive your gifts in time for December 24, 2024, please place your order before December 15, 2024.
USA: to receive your gifts in time for December 24, 2024, please place your order before December 17, 2024.
EXTENDED RETURNS
To make your holiday shopping even easier, we're extending our return policy: any online purchases made between November 25, 2024 and December 18, 2024 can be returned up until January 15, 2025.
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Warranty
The product is covered by a legal guarantee of 2 years, in accordance with current directives. The warranty covers any lack of conformity and allows you to request repairs or replacements at no additional cost. Learn more