If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

ATTENTION: We have a different procedure to return D-air® products. In case you have both D-air® products and not D-air® products in your order, note that you will have to make two different return requests. Follow the instructions carefully. The shipments will be different too.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

We offer Free Shipping labels for returns purchased directly only online from 30 days of order date. 

No, all custom orders are final sale and are not eligible for returns,

If you don't have your order number or received the item as a gift please contact Consumer Care HERE

It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.

Yes, online orders can be returned in store at one of our Dainese retail stores.

No, we only accept returns from products purchased directly from Dainese.com. Please contact the dealer where your item was purcahsed.

No, we only accept Dainese product. For all AGV orders & returns please visit https://www.agv.com/us/en/findorder/ to create your return online. For all TCX orders & returns please visit https://www.tcxboots.com/us/en/findorder/

Our warehouse team performs daily QA in order to process the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and refunded back to the original form of payment.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to process the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form.